Terms and Conditions

1. General

These conditions apply to every sale made by Thera Health to the customer, and any variation should be signed on behalf of Thera Health . Thera Health reserves the right to change the account terms and conditions.

2. Payment

a) Payment of all invoices due within 30 days of the end of the month in which the goods were supplied.

b) Thera Health reserves the right to withdraw credit facilities at its sole discretion.

c) Thera Health reserves the right to charge 2% per month interest for late payments.

3. Title and Risk

a) Title in the goods remains with the vendor, and does not pass to the customer until Thera Health has been paid in full, in cleared funds.

b) Risk in the goods passes to the customer on delivery.

4. Default and Consequences Default

a) The Customer must pay the Seller’s costs (including but not limited to legal costs as between solicitor and client) of and incidental to the enforcement or attempted enforcement for the Seller’s rights, remedies and powers under this agreement.

b) If the Customer defaults in payment of any invoice when due, the Customer shall indemnify the Seller from and against all the Seller’s legal costs and disbursements for collection or attempted collection of the defaulted amount calculated on a solicitor and own client basis.

c) In the event that the Customer’s payment is dishonoured for any reason the Customer shall be liable for any dishonor fees incurred by the Seller.

5. Privacy Act 1988

a) The Customer and the Guarantor/s (if separate to the Customer) authorises the Seller to:

1. collect, retain and use any information about the Customer and/or Guarantors, for the purpose of assessing the Customer’s and/or Guarantors creditworthiness;

2. disclose information about the Customer and/or Guarantors, whether collected by the Seller from the Customer and/or Guarantors directly or obtained by the Seller from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer and/or Guarantors.

b) Where the Customer and/or Guarantors are an individual the authorities under clause 6a. are authorities or consents for the purposes of the Privacy Act 1988.

6. Personal Guarantee

We hereby provide a personal guarantee for debt owing to Thera Health. Thera Health may at its sole discretion pursue debts under this personal guarantee independent of or in conjunction with actions against the account holder.

7. Ordering and Dispatch

Our order department is open to receive orders between 8.30 am and 4.30 pm (QLD time), Monday to Friday.  Every reasonable attempt will be made to dispatch orders received prior to 12 pm (QLD time) on the day of receipt of order.  Orders received after 12 pm (QLD time) will be dispatched the following business day.

8. Freight

a) Products can be purchased in any quantity.  All orders over $200 excluding GST will be delivered freight free. Orders under $200 attract a freight charge of $14.50 (inc. GST).

b) Product orders placed before 12pm QLD time will be dispatched the same day. All efforts will be made to meet these processing times for orders placed Mon to Fri.

• Orders will take between 1-3 working days for delivery, remote areas will take 3-5 working days.
• Larger orders over 10 kgs will take 2-4 days for delivery, remote areas for these parcels will take 4-6 working days.

9. Credits and Returns

No credit will be processed for returned goods unless:

The goods were supplied in error, incorrectly addressed or were damaged in transit and

A request for credit is lodged within 2 days of receipt of product, providing invoice reference and date of order and

The goods are returned within 7 days.